Filing a Claim
A. All claims on all shipments (except concealed loss/damage) must be received in writing by AllTran Logistics within 7 days after AllTran Logistics has delivered the shipment. Notice of concealed loss/damage must be received in writing by AllTran Logistics within fourteen (14) days after delivery.
NOTE: The expiration of these time periods shall be complete and absolute defense to any such action or proceeding, without regard to any mitigating or extenuating circumstance or excuse. No claim for loss/damage to any shipment shall be honored until all carriage charges for such shipment have been paid. The amount claimed may not be deducted from carriage charges.
Concealed Damage Loss
If the consignee accepts the shipment without noting any damage on the delivery record, the Forwarder will assume the package was delivered in good condition. For the claim to be processed, the shipping cartons and packaging must be available for inspection.
Instructions on Filing a Claim
Submit all claim requests in writing, click below for the claim form
Attn: Claims Department
301 E McLoughlin Blvd
VANCOUVER, WA 98660
For further assistance concerning the claims filing procedures please contact our customer service department at [email protected]
Or you may
Call us at +13608528664